QUESTIONS AND ANSWERS
(1) Will my child be emotionally traumatized and/or hate me for using a
No. Many people have discovered that using a professional transport service
is actually less stressful for everyone involved than attempting to fight with
their child all the way to a school or program. Remember, by the time most
parents consider utilizing a transport service they are physically and emotionally exhausted.
Many families experience the stress of conflict with a child for years prior to making the
decision to seek placement outside of the home. Their child has learned where every button
is to push. Our agents arrive with a full supply of energy, patience and successful experience
in working with troubled children. It is always rewarding and encouraging to visit with the
youth that we have transported several months after our first meeting. In the majority of cases
the youth are courteous and very respectful. At times the youth are even able to express some
humor about the night they met the transport agents.
A business is only as good as the people who are involved. As the owner of TOUCHDOWN, INC.,
I am dedicated to offering the finest people available in the youth transport business.
All of us at TOUCHDOWN, INC., understand how precious children are and how difficult your
decision has been to seek our service. Our approach to working with your child is firm yet
loving. We are all committed to the mission of making the intervention and transport experience
a successful one and to uphold the trust you have placed in selecting our service. Anyone
considering our service is encouraged to read about the experiences of other families we have
helped in the References section on this web site.
(2) What happens during an intervention and transport?
Once you have made the decision to select our services we will go to work
on the planning and travel arrangements. This planning includes coordination
with the school or program that you have selected. All of the financial compensation
and paperwork will be completed and received by fax prior to the departure of our agents.
On the day selected for the intervention with your child two agents will arrive at a
predetermined time which is usually very early in the morning at your home. We like to
schedule an early intervention in order to improve the odds that your child will be home
when we arrive and to get an early start on our trip. We strongly discourage parents from
discussing any part of the transport planning with their child to decrease the risk of a
runaway. The element of surprise as applied to the intervention actually works to the safety
and success of a transport experience. Our policy requires that after meeting at the home
Dad or Mom will lead us to the youth's bedroom to begin the intervention. The introduction
by the parent should be very brief and we prefer that both parents leave the room and remain
out of sight during the rest of the intervention. This allows for our agents to develop
control and concentrate on your child's behavior. If a female youth is involved one of our
agents will be a female. Many of our transports cover very long distances. Therefore, the
common mode of travel is to fly. Whenever possible we can also drive and are happy to do so.
Upon arriving at the school or program we will contact you immediately in order to visit about
(3) Are restraints used during the intervention and transport process?
"Soft restraints" such as a knee brace or ankle brace are used as needed in order to
reduce the adolescent's interest to run or escape. These restraints are simple orthopedic
devices worn above the clothing and are removed when compliance is achieved. Handcuffs are
available, however, are rarely used. The decision to use handcuffs is done only as a
"last resort" in order to protect the safety of the child and/or the transport agents.
Obtaining verbal and behavior compliance without the use of restraint tools is always the
(4) If I am not sure of what program is best for my child can TOUCHDOWN, INC.
Yes. TOUCHDOWN, INC. is familiar with a variety of programs and/or boarding school
options throughout the West, Mid-West and Southern United States. These resources offer
a diverse range of cost and rehabilitative approaches for the troubled youth.
(5) How can I know if a youth transport service is credible?
Spend as much time as necessary to become comfortable with the service by asking
questions and gathering information. Ask for references or review reference information
on a web site if it is available. To engage in transport activity in California, all transport
agents must by law complete a state and federal criminal background check in order to be listed
as "cleared" by the California Trustline Registry. We, at TOUCHDOWN, INC., understand your desire
to satisfy all concerns related to the safety and transport of your child and are delighted to
visit about any questions you may have. In addition, we are pleased to announce that the transport
services offered by TOUCHDOWN, INC., have been selected for listing as a referral resource by
Dr. James Dobson's Focus on the Family ministry. An informative written guide entitled Resources
for Troubled Teens describing our services as well as many other Christian programs, books and
periodicals is available upon request from Focus on the Family.
(6) How much will a transport cost me?
It is common for a transport business to charge a fee ranging between $85 to $100
per hour and higher. TOUCHDOWN, INC. prefers a "flat fee" agreement. Variables considered
in assessing this fee include travel requirements, difficulty of the assignment as well as
food and lodging expenses if needed. The car rental and airfare expenses are additional
expenses and can fluctuate with the latest reported petroleum shortage. TOUCHDOWN, INC.
is willing in most cases to match or beat any other transport cost bid that you receive.
(7) What if my child refuses to cooperate with the transport agents?
The degree of compliance that a youth will provide to transport agents is remarkable in
comparison to what parents can achieve. The surprise element, physical presence and verbal
skills are all utilized to achieve successful results in the majority of cases.